It’s no secret that the internet has changed the way people shop for everything—making positive online reviews crucial in today’s lending environment.
Closings gone wrong leave an indelible impression on your borrowers, and they will let their reviews and future shopping decisions do the talking. That’s why it’s so important to take a customer-first approach, but also partner with people who will do the same.
Need a good place to start? Check out these five high-impact, low-investment steps to increase positive reviews, repeat business, and referrals.